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Meet the Team: Allie Gerstel

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To be a leader in the software solutions industry, we need a team of the best and brightest behind the scenes. At Attivo, we are meticulous in our search for top talent – people with a passion for providing solutions and a customer-first mentality. We want to highlight some of the amazing members of our team to give you a glimpse into the inner workings of Attivo.
This month, we are highlighting team member Allie Gerstel, a Customer Success Consultant. We spoke with Allie about her background, her passions, and why she’s proud to be a member of the Attivo team.

Allie, tell us a bit about your background.

Allie: My name is Alexandra but my friends call me Allie. My parents raised my three older sisters and me in a small town in Pennsylvania called Greensburg. My mom was born in Italy and moved to the United States when she was only a toddler and barely had the opportunity to discover her natural roots. Growing up I always loved learning new things and found fascination in the capacity for people to continuously improve themselves and others. This has motivated me to study business and foreign languages. In May (2021) I graduated from Saint Vincent College with a Bachelor of Science in International Business. My mission as a Customer Success consultant at Attivo allows me the opportunity to apply leadership and strategy in order to proactively seek solutions to help the customer discover their maximum potential.

Why Attivo?

Allie: I completed a SAP Business One program at Saint Vincent College. I’ve also had experience in Information Technology, Strategic Sourcing, and Sales Excellence, but wanted to pursue a career that encompassed a combination of business functions. I knew about Attivo from the SAP Business One program and decided to apply. I earned a Pre Sales Internship with Attivo that evolved into a full-time position that actually incorporated cross-functional consultant opportunities. The software industry has transformed from a single transactional in-house solution to a subscription-based software as a service. The Customer Success role requires cross-functional knowledge and the ability to solve problems and strategize for the benefit of the customer.

What’s the most rewarding part of your job?

Allie: Problem-solving and leadership are a few skills that I value and get excited about. Whether it be helping navigate friends and family through a foreign city, helping rally my teammates on the softball field, or strategizing to help customers seek solutions to their business needs, I welcome the challenge.

Tell us some fun facts about yourself!

Allie: I like to hike, box and kayak.
I have a small but mighty Jack-Russel + Chihuahua mix named Chico!

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Interested in learning more?

Our consultants are ready to answer any of your questions.

“EBizCharge has really helped our customer services staff and saved us a lot of time. One of the best assets is that we don’t have to store credit card information ourselves anymore.”

IT and Accounting Manager, Auburn Manufacturing

“I have been very happy with the Attivo Group and the service they provide. They have always had a fast response time to service requests and their assistance is incredible!”

Controller, Regenesis Biomedical

“Charmaine is an outstanding employee. She has done so much exceptional work for our Macola Progression system, which we are very thankful for. Charmaine you are so great!”

CFO, US Vinyl

“Attivo is truly a partner in my company’s successful and smooth operation. Their team is knowledgeable, creative, and enthusiastic. We appreciate their expert guidance with everything from maintenance and support to business process assessment and improvement”

Director of IT/IS, FSR Inc.

“I just have to let you know that Charmaine is phenomenal in her support for us. We just completed the review of her budget input and she saved me hours of frustration with a process that is difficult annually. Thank you for letting Charmaine support us, always a pleasure working with her, please don’t take her away, we love her. You have a great staff and we enjoy working with them. Thank you again.”

CFO, Advanced Micro Instruments

“THANK YOU for the Mass Edit Grid in EBizCharge. We LOVE this new functionality!”

Customer Service, Virginia Industries for the Blind

“We have faced many challenges with our process, most recently with our Inventory. Charmaine Schaefer and Rich Hartley, specifically, have gone above and beyond to assist us, taking numerous after hour calls and always coming through with the answers and/or assistance that we needed. They have taken the time to work with us on many topics and created reports that were specific to our needs. I look forward to a long-lasting relationship.”

Controller, MonoSystems

“Thank you for all of your continuous efforts and assistance with our business processes. I appreciate you guys!”

Customer Service, Western Pottery

“I never want Charmaine or Kami to go away!! These two assisted us to create an Add-on for SAP B1 to better handle our credit card payments from customers. You two are awesome!”

Found & CEO, PayNation

“Meeting up with the Attivo team was enormously valuable, and as a result, our implementation call went incredibly well!”

Account Executive, Tipalti

“I am using the Request For Quote capability with great success. The process is saving me a tremendous amount of time and effort. Thanks for all the help, Robert!”

Inventory & Purchasing Coordinator, Innovex

“Moving our Macola system to the cloud was a great business decision. Our business is running better than ever thanks to the help of Attivo. We now have the freedom to work anywhere we want. I know everything is well-managed and secure. And most importantly, we were able to get out of the “IT business”

Managing Member, 180 Innovations

“Our Macola system runs much faster in the cloud than it ever did when we were hosting it ourselves. Too bad you guys weren’t around ten years ago, we could have used the help then! And the help you provide in looking after the health of our database and our system is really helpful and welcoming”

Director of IT, Boom Creative Development

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