System Implementation and Project Management

Integrating a new system is rarely an in-house skill, so it makes sense and saves money to hire an implementation consultant. System projects are undertaken to either meet business objectives or to achieve improved efficiencies. Accounting, ERP, CRM and other systems can be complex and often impose significant changes in the work practices of the staff, which takes considerable planning.

The Attivo Group's methodology ensures that implementation of your system will meet your expectations, your deadlines, and your budget. Using our time-proven tools and templates, we will gain a complete understanding of your needs, and then work with your project team to create a detailed and customized plan to ensure the success of your implementation.

User Training

Being trained on your new system is just as important to the success of your project as the software choice itself. Implementing new software introduces many new tools that can be used to better manage your business. However, there may be gaps in knowledge on the part of your management team when it comes to using those tools. Our consultants deliver a tailored program that enables your staff to gain confidence and master the software as required.

Business Process Design

New software provides opportunities to streamline processes. This is the time to not just have new software installed to perform business as usual, but to optimize operations. Effectively re-designing your workflow is the key source of your return on investment.

Custom Programming

Not all programs address every unique problem right out of the box. Find out how custom programming can augment packaged software solutions to extend your system's functionality and improve business performance. We never make source code changes — all customization is done outside your core system, which allows you to continue to upgrade your system when new versions are released.

General Business Consulting

With our expertise in handling a variety of business challenges, it is only natural that we work with your firm to improve your day-to-day operations and business strategy. We have helped numerous companies not only to implement systems, but also to improve their operations, increase efficiencies and inventory turns, reduce manufacturing lead-time and improve customer service, thus adding value every step of the way.

Site-Assessments and Re-Implementation

Does this sound like your business?

• "We don't really know how to use our system."
• "We don't know if our system was setup properly for us."
• "We are not getting the return on investment (ROI) that we had anticipated."
• "I can use the software to complete daily functions, but I know that there is more to the software that can improve our business."
• "We could use some refresher training."
• "We could use some training on seasonal activities, such as month-end, year-end and physical inventory."

We can do a health check on your system to see if you are utilizing system features to their fullest or whether improvements are needed. This allows your company to get the efficiencies in all areas of your business that you should have achieved during your original implementation. If required, we will help you re-implement your system, which typically has a focus upon training, system set-ups and process design to properly handle all of your unique daily business requirements.

Technical Support Services - The Attivo Full Value Support [+] Program

Attivo considers Technical Support a "contact sport" - more than just a reaction to calls for help. An effective support program is the backbone of your company's system, and is essential to your success. Full Value Support [+] includes:

• Unlimited telephone, email and web portal technical support.
• Personalized Client Portal access to log support requests, and view history.
• System Documentation (system setups, disaster recovery documents, etc.)
• Business Process and System Assessments - regular on-site visits to provide a business process review and system assessment.

Download a complete Full Value Support [+] Program Description here.

Learn about the software solutions the Attivo Group can provide.