Sage CRM

Fully Integrated Customer Service Management Customer satisfaction is crucial to your business! If you want to grow your business you must address your customers requirements faster than your competition. Sage CRM empowers your team to better serve your customers by: Connecting your sales force to the data in your accounting system Connecting your customer support staff with customer sales history, credit status, and order status Eliminating duplicate data entry and reducing errors Pushing service levels to new heights

The Sage CRM front-office is powered by data from the back-office to give sales, marketing, customer service and other front-office staff a true 360 degree view of customers across front- and back-office functions, differentiating it from many other CRM solutions in the market today.

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Sage CRM Software fully integrates with your existing Sage 100 Software

The last thing you want to have happen is customer confusion as a result of your service. Each member of your company represents your company messaging to the customer.  It is important that the customer knows that each member of your team are in synch, rowing the same direction to reach the customer's goals in doing business with you.  Sage 100 is designed to allow for clear communication between all members of your company staff.

Please see below for a recent webinar recording discussing the integration between Sage 100 and Sage CRM.

Training and Support for Sage CRM

Sage CRM Training and Implementation Services from The Attivo Group are designed to maximize the investment in your Sage CRM system and streamline your operations. We start with a complete business process assessment using our business process templates to identify how well your current processes are working for you, and then help you prioritize the opportunities for process improvement. Our certified Sage CRM consultants and Sage CRM trainers will then develop a detailed plan for implementation, and get the job done on time and on budget. Sage CRM technical support from The Attivo Group are designed to meet the individual requirements of every business. Whether you're a small business with only a limited number of modules and users or a full-blown manufacturer using the full complement of e-Business solutions, we have the plan you need to maximize your system investment and keep your operation running as efficiently as possible. Not only are we flexible in designing a support plan for your particular needs, we include other day to day needs such as online training sessions, report writing, or other implementation requirements in our plan. Support hours: 8:00 AM Eastern to 9:00 PM Eastern. Call logging via telephone, customer portal or email. Full documentation of your system is provided on our customer portal, including installed software, disaster recovery documentation, procedural guides, customizations, etc.

We offer two types of Sage CRM Support Plans:

Full Value Support – Typically billed quarterly, this plan is designed to work on a budget that we mutually determine will satisfy your requirements for technical support and other assistance to keep your system and users operating efficiently. It incorporates “rollover minutes” if you don’t use your entire budget in any given quarter.

Unlimited Support - this plan is designed for a company that wants complete management of their Sage CRM system handled under one predictable budget. It includes not only technical support, but all aspects of your Sage CRM training, reporting and day to day oversight of your Sage CRM system.

Sage CRM Cloud Hosting Services

The Attivo Group provides application hosting using state of the art, secure data centers (SAS70 certified) to host your Sage CRM software applications and eliminate the need for on-site servers.

All of these services can be included in one low monthly fee. The Attivo Dedicated Cloud Service provides unique servers for your requirements, completely separate from other client data or systems. The hassle of daily data backup is eliminated…we provide complete backup and recovery services in the plan. Let us deliver your applications via the web, and save time and money by allowing Attivo to provide:

• Application servers – and complete server management
• Daily online backup
• Effective disaster recovery options tailored to your needs
• Remote access to anywhere in the world
• Scalability – quickly add or delete users, as business demands dictate, with associated adjustments to monthly cost Low price, high level of service eliminate IT capital expenditures – convert to monthly operating expense email, office tools, Anti-Virus and firewall included.

Contact your source for Sage CRM Software!

Are you ready to have a fully functional customer relations solution? Contact our Irvine, California office now at 877-428-8486, or click the 'Ask a Question' button on this page to speak with one of our Sage CRM specialists. We look forward to serving you!