Problems can strike at any moment, and your service team knows that customer requests cannot sit unanswered for an extended period.
What if your service team had requests that were delivered directly and as soon as they were input by the customer? Attivo Group LLC has a standout recommendation for you to satisfy your customers’ growing expectations.
SAP Business One Mobile App is your all-in-one solution for service tickets. Arm your technician with the information they need to get the job done. From customer histories and part availabilities to process checklists, your technicians will have everything at their fingertips to solve problems more efficiently.
Take comfort in knowing that your service team is getting it right the first time, calling up and transmitting data safely and securely through SAP Business One Mobile’s service cloud.
SAP Business One Mobile Service enables you to perform the following over Wi-Fi or cellular networks using a smartphone:
Work Offline when necessary:
Integrates directly to SAP Business One desktop service module:
Key Performance Indicator (KPI) Screen:
Easily identify an item by its Serial No. or Manufacturer Serial No. or the Item Code.
Use favorite options to easily access important information relating to your service ticket.
Take quick actions to efficiently manage the service call process.
Easily view, edit, create, duplicate, and cancel sales orders that are linked to a service call that belongs to your service ticket.
Attachments can include critical details of a service call relating to your service ticket
The ticket summary allows you to review and capture a report for your service ticket.