Problems can strike at any moment, and your service team knows that customer requests cannot sit unanswered for an extended period.

What if your service team had requests that were delivered directly and as soon as they were input by the customer? Attivo Group LLC has a standout recommendation for you to satisfy your customers’ growing expectations.

SAP Business One Mobile App is your all-in-one solution for service tickets. Arm your technician with the information they need to get the job done. From customer histories and part availabilities to process checklists, your technicians will have everything at their fingertips to solve problems more efficiently.

Take comfort in knowing that your service team is getting it right the first time, calling up and transmitting data safely and securely through SAP Business One Mobile’s service cloud.

SAP Business One Mobile Service enables you to perform the following over Wi-Fi or cellular networks using a smartphone:

• Filter your service tickets.
• Call your customers.
• View customer locations on a map.
• Check and synchronize your service tickets in your monthly calendar
• Edit, resolve, close, share, and print service tickets.
• Take actions to manage sales orders that are links to a service call.
• Scan barcodes or QR codes to identify items as needed and update information.
• User favorite options to check-in and check-out, call customers, take photos, and view service history.
• Customize the Key Performance Indicators dashboard and view:
• Monthly closed tickets
• Yearly in-service rate
• Top 5 fixed items
• Top 5 visited customers

Work Offline when necessary:

• No internet access? Simply download the latest service ticket data to your mobile device in advance.
• Resolve downloaded service tickets offline.
• Upload the edited service tickets when you are online again.

Integrates directly to SAP Business One desktop service module:
https://www.attivoconsulting.com/software/sap-business-one-service.htm

Home Page:

• Overview of your service tickets.
• Call your customers.
• View customer locations on the map
• Filter your service tickets.
• Check and synchronize your service tickets in your monthly calendar.

Key Performance Indicator (KPI) Screen:

• Monthly closed tickets
• Yearly in-service rate
• Top 5 fixed items
• Top 5 visited customers

• View, edit, close, share, and print your service tickets easily.
• The information banner on the top of the page shows the validity of the service
  contract for the item in the service ticket.
• Quickly review service contract details.
• Check address location on the map.
• Access favorite options, such as:
• Check-In
• Phone Call
• Take Photo
• Service History

Easily identify an item by its Serial No. or Manufacturer Serial No. or the Item Code.

• Scan bar code or QR code to identify items for Serial No. or Manufacturer Serial Numbers and add/update the information.
• Option to turn on a flashlight when scanning.

Use favorite options to easily access important information relating to your service ticket.

• Check-In (Out) enables you to optionally check in and out in an open service ticket.
• Check-In (Out) enables you to optionally check in and out in an open service ticket.
• Take Photo and capture important details or images for an open service ticket.
• Service History allows you to view a list of all other service call records that contain the item in the current service ticket.

Take quick actions to efficiently manage the service call process.

• Manage sales orders that are linked to a service call
• Add a resolution for a service ticket.
• View the service contract for an item.
• View attachments of and add photos to a service call.

Easily view, edit, create, duplicate, and cancel sales orders that are linked to a service call that belongs to your service ticket.

• Quickly view sales orders in the service call relating to the service ticket.
• Open tab displays the list of open sales orders and the document number.
• All tab displays a list of all the sales orders that are linked to the service call.
• Approval Status tab enables you to check the approval progress of edited sales orders which are pending approval by the manager.
• Add approved sales orders to the relevant service calls.
• Easily tap into the sales order for more information such as items, financial and logistics information, and payment details.

Attachments can include critical details of a service call relating to your service ticket

• View a list of all attachments that are linked to the service call.
• Easily download and view an attachment.
• Add photos for an open service ticket.

The ticket summary allows you to review and capture a report for your service ticket.

• View and confirm the service ticket details.
• Easily capture a customer signature by signing on your phone screen.
• Create a PDF to generate a formal report for the service ticket.
• Select a portable Bluetooth thermal printer to print the ticket summary.