Having a passion for cars and auto restoration, the brothers Dan and Art Danchuk created Danchuk Manufacturing in 1976 to become the world’s largest American Manufacturer of 1955-1957 Chevrolet parts. Widely known for high-quality “Made in the USA” auto restoration parts, Danchuk understood that to succeed in their industry, Customer Service was paramount to growing their business. In order to improve overall customer satisfaction, Danchuk needed to upgrade their customers online experience and integrate their multiple business management systems.
Danchuk’s growth in sales, product lines, and complexity multiplied their business management challenges. They needed a complete overhaul to keep up with amplified demands, support growth, and dramatically improve their customer service. With the Attivo Group’s help, Danchuk diagnosed their inefficiencies with a full process assessment and systems improvement recommendation. Without any impact on their customer service, Danchuk was still able to operate with full capabilities while updating their systems.
The upgrades implemented by The Attivo Group addressed all major issues. With their Synergy CRM system now providing a real-time customer service task list, efficiencies, and customer inquiry, response time has greatly improved. Danchuk’s new eCommerce website has also increased online sales thanks to its easy navigation.
“We achieved an 80% reduction in labor cost and administrative overhead related to our growing e-commerce sales. We’re truly positioned for substantial growth and cost containment. We’ve enjoyed our continued relationship with Attivo… they are truly a trusted advisor” – Brian Danchuk, Director of IT