Cloud Services

Macola in the Cloud — FAQ's

Cloud Hosting for Macola — Frequently Asked Questions

We have the most frequently asked questions our team has received by customers, consultants, experts, etc. about managing the Macola system in the Cloud. Our experts have answered the most demanding questions below. If your question is not below and would like to know more about Macola in the Cloud or Cloud Hosting Services feel free to contact us with your question!

1.    What versions of Macola are supported?

a.  All versions of Macola…Progression, Macola ES and Macola 10

2.    We’re on a really old version of Macola…what is the oldest version supported on the cloud?

a.  The guideline for version support on the cloud is the same as for the application support, which is generally speaking “current version minus 2”. So, if you happen to be using Macola 10, and the most current version of Macola is 10.7.2, then as we deploy you into the cloud, you need to be on 10.7.2, 10.7.1, or 10.7.0.

3.    Can we update to the latest release of Macola when we move into the Cloud?

a.  This is an outstanding opportunity to update to the latest release of your version of Macola, since there will be a test period provided before your final cutover.

4.    Can we upgrade from Progression or Macola ES to Macola 10 as we move into the Cloud?

a.  This is an excellent opportunity to upgrade to Macola 10, maintaining your on-premise system for production purposes, and training, testing etc. on the Cloud servers until you are ready to make the final cutover.

5.    Is there any minimum or maximum number of users?

a.  The minimum number of users is 3. There is no limit on the maximum number of users.

6.    We have over 100 users on our system. Can you support a very large number of users?

a.  As the number of users grows, we monitor the demand on the system and deploy additional load balancing servers to insure optimal performance.

7.    Where is the data center located?

a.  The primary data center is located at Switch, Las Vegas ( Backup data centers are in Irvine, CA, Los Angeles, CA Austin, TX and an East coast location (coming soon).

8.    My company requires a secondary data center for disaster recovery. Can this be provided?

a.  Yes, this service is available at extra cost. Your entire system can be replicated at the secondary data center, with data being replicated in near real time.

9.    How fast is the service?

a.  The service is very fast, with no difference noted between cloud access and your on-premise system. This is due to the use of Solid State Drives on the equipment at the data center, as well as the fastest possible internet upload speeds from the data center.

10.    What is the minimum internet speed recommended at our office?

a.  Generally speaking, for a smaller office, a T-1 (3.0 megabits) or better internet connection is recommended. Larger offices, with 10-20 people, should consider 10-megabit service or better.

11.    We have remote people overseas…will they have access to the cloud?

a.  Overseas access is not an issue.

12.    What is the minimum contract term?

a.  Minimum term is one year.

13.    What kind of access to our data is provided?

a.  We provide administrative access to your SQL data for purposes of custom report writing, queries, etc.

14.    How can I get my data if I cancel the service?

a.  Your data will be returned to you immediately at the conclusion of your service, and any backups remaining on our system will be deleted.

15.    How quickly can we add users?

a.  New users can be added within 1-2 hours upon request. There is a $150 charge for adding new users (no charge for deletes).

16.    If I terminate an employee, will they have access to our systems?

a.  As soon as you notify Attivo of a termination, we immediately revoke their system credentials. There is only one set of credentials that provides access to all resources, so terminated employees will not longer have any access to your system.

17.    Security is really important to our company…can you provide 2-factor authentication?

a.  Yes, we can provide Two Factor Authentication to further secure your systems.

18.    What about data backup?

a.  Backups occur in two different ways. First, complete server images are made daily, which are maintained for a fourteen (14) day rotation. Secondly, all data files, both SQL data and data stored in various network folders, are backed up separately on a daily basis and stored at a separate cloud service and maintained for a thirty (30) day rotation. Incremental SQL Transaction Log backups are created on an hourly basis and maintained on this same retention as well.

19.    Is it possible to get a regular backup of our data to be stored at our office?

a.  Yes, we can provide a service at a small additional cost that will send a backup of your data via internet on a schedule so that you will have a local copy of your data.

20.    Can we have test servers when we need them?

a.  Test servers can be made available at a small additional charge for a period of time for purposes of development, testing updates, validation, etc.

21.    Who supports our Macola system?

a.  Your Macola application software is supported directly by ECi. In some cases, you may contact Attivo first, thinking it is a problem with the Cloud services. In that case, we will inform ECi and let them know that there is an application issue that needs to be addressed on your behalf. We will let you know that the issue has been forwarded to ECi on your behalf.

22.    What are the hours for support for the cloud?

a.  Your Cloud service is supported on a 24/7 basis to insure 99% uptime. User administration (add, delete users), changes in user access, publishing of new applications and other such matters can be handled during weekdays from 8 AM Eastern to 9 PM Eastern.

23.    Which Macola add-ons are supported?

a.  All Macola add-ons are supported and can be installed on the cloud servers in the same way that they can be installed on a Local Area Network.

24.    Will WiSys hand-held scanners work on the Cloud?

a.  Yes. Hand-held scanners for the WiSys WMS operate via Wi-Fi, which communicates through Access Points positioned throughout the facility. These Access Points are part of your Local Area Network which is connected to the Internet.

25.    Will Macola WMS work on the Cloud?

a.  Yes. However, since Macola WMS operations using RF technology, there still needs to be a local RF Server and a Polling Server within the Local Area Network.

26.    Can we host AutoCAD and SolidWorks on the cloud?

a.  Although it can be done, we do not recommend deploying CAD systems on the Cloud due to the large size of CAD design files and potential latency resulting from transport of those files.

27.    Will we be able to use Crystal Reports?

a.  Yes. It will be a published application and made available to those persons that you identify as requiring access to the Crystal Reports Designer.

28.    We have a database administrator…will they be allowed access to SQL server?

a.  Yes. We will provide administrative access to SQL Server Management Studio.

29.    Are there any requirements for equipment at our office location?

a.  Any equipment in use at your office, such as any workstations or file servers must be on a supported operation system that which is still receiving security patches from the developer. For example, Windows XP is no longer supported by Microsoft, and Windows 7 will not be supported after January 2020. This equipment many NOT be used for access to the Cloud systems.

30.    Can I use a printer that is only connected to my workstation?

a.  No. Printers should be connected to your Local Area Network and have an IP Address, or in the case of a home office, a printer that is plugged directly into a router. Inexpensive USB printers will not work consistently on the Cloud.

31.    Can we have file storage for shared documents, etc. so that we no longer need a file server at our local office?

a.  Yes, just let us know what kind of storage space will be required and we will create file storage space with a “mapped drive” just like a local file server. These file folders can also have security applied to permit or deny access to specific persons.

32.    What kind of reporting will we receive regarding our Cloud service?

a.  You will receive a monthly recap of all activity, performance levels, updates performed and more to provide insight on the performance and activity levels of your Cloud system.

We hope you found this information useful and your question was answered. If your question was not answered and would like further information about Cloud Hosting Services or Macola in the Cloud, feel free to contact us and we'll connect with you quickly!