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Great Customer Service Ensures More Green on the Bottom Line

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With the cost of customer acquisition representing a major overhead expense, avoiding churn among your client base is crucial to maintaining predictable revenue and growth. Yet, roughly 40% of customers surveyed cited “poor customer service” as the reason they stopped doing business with a specific company, according to Statista, a marketing and consumer data provider.

Typically, customers don’t just “go away mad” without red flags popping up in advance of their departure. While not every unhappy patron will vocalize their dissatisfaction, there are usually abundant warning signs. For example, when a customer problem pops up, is it addressed immediately, or are slow response times creeping in? Are sales staff or account managers struggling to find sufficient time to engage with customers? Is there a standardized process for tracking leads and sales opportunities?

Clearly, such issues can be addressed effectively once they’re identified. However, without a system in place to gather such information and make it available in real time within a dashboard view, isolating and solving customer service hotspots can feel like playing whack-a-mole.

With three decades of experience in enterprise applications software, we’ve helped hundreds of organizations achieve customer service excellence. Each implementation of Attivo-All-In-One, powered by SAP Business One, is optimized to deliver better operational efficiencies and support growth of your business by reducing costs, complexity, and risks. Here’s a checklist of what you can expect in customer service gains from an integrated business management system built upon SAP’s world class ERP framework:

Timely Service Response: Transparency of customer calls and messages ensures ownership is assigned to the appropriate team member and management has visibility for ‘closing the loop” on requests and issues.

Real Time Customer Engagement: By categorizing crucial account management activities as open & closed, the relevancy of actions needed to be taken can be weighted and prioritized and even automated with pre-set customer alerts.

Accurate Lead Tracking: Empowered with full-featured CRM capabilities, sales activities and customer support tasks are traceable and updated in real time.

Customized CRM Reporting: Powered by Crystal Reports for CRM, department-wide and employee-specific activity reports are available on demand, providing a personalized My Activates to-do list for personnel and a useful yardstick for stakeholders to measure performance.

Attivo All-In-One, powered by SAP Business One has the most powerful and fully integrated analytic and reporting tools in the ERP software sector for small to mid-sized businesses. This makes it easier and more efficient to design and implement customized quality control processes and methods across your organization.

Interested in learning more?

Our consultants are ready to answer any of your questions.

“EBizCharge has really helped our customer services staff and saved us a lot of time. One of the best assets is that we don’t have to store credit card information ourselves anymore.”

IT and Accounting Manager, Auburn Manufacturing

“I have been very happy with the Attivo Group and the service they provide. They have always had a fast response time to service requests and their assistance is incredible!”

Controller, Regenesis Biomedical

“Charmaine is an outstanding employee. She has done so much exceptional work for our Macola Progression system, which we are very thankful for. Charmaine you are so great!”

CFO, US Vinyl

“Attivo is truly a partner in my company’s successful and smooth operation. Their team is knowledgeable, creative, and enthusiastic. We appreciate their expert guidance with everything from maintenance and support to business process assessment and improvement”

Director of IT/IS, FSR Inc.

“I just have to let you know that Charmaine is phenomenal in her support for us. We just completed the review of her budget input and she saved me hours of frustration with a process that is difficult annually. Thank you for letting Charmaine support us, always a pleasure working with her, please don’t take her away, we love her. You have a great staff and we enjoy working with them. Thank you again.”

CFO, Advanced Micro Instruments

“THANK YOU for the Mass Edit Grid in EBizCharge. We LOVE this new functionality!”

Customer Service, Virginia Industries for the Blind

“We have faced many challenges with our process, most recently with our Inventory. Charmaine Schaefer and Rich Hartley, specifically, have gone above and beyond to assist us, taking numerous after hour calls and always coming through with the answers and/or assistance that we needed. They have taken the time to work with us on many topics and created reports that were specific to our needs. I look forward to a long-lasting relationship.”

Controller, MonoSystems

“Thank you for all of your continuous efforts and assistance with our business processes. I appreciate you guys!”

Customer Service, Western Pottery

“I never want Charmaine or Kami to go away!! These two assisted us to create an Add-on for SAP B1 to better handle our credit card payments from customers. You two are awesome!”

Found & CEO, PayNation

“Meeting up with the Attivo team was enormously valuable, and as a result, our implementation call went incredibly well!”

Account Executive, Tipalti

“I am using the Request For Quote capability with great success. The process is saving me a tremendous amount of time and effort. Thanks for all the help, Robert!”

Inventory & Purchasing Coordinator, Innovex

“Moving our Macola system to the cloud was a great business decision. Our business is running better than ever thanks to the help of Attivo. We now have the freedom to work anywhere we want. I know everything is well-managed and secure. And most importantly, we were able to get out of the “IT business”

Managing Member, 180 Innovations

“Our Macola system runs much faster in the cloud than it ever did when we were hosting it ourselves. Too bad you guys weren’t around ten years ago, we could have used the help then! And the help you provide in looking after the health of our database and our system is really helpful and welcoming”

Director of IT, Boom Creative Development

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