We have the most frequently asked questions our team has received by customers, consultants, experts, etc. about managing the Macola system in the Cloud. Our experts have answered the most demanding questions below. If your question is not below and would like to know more about Macola in the Cloud or Cloud Hosting Services feel free to contact us with your question!
a. All versions of Macola…Progression, Macola ES and Macola 10
a.The guideline for version support on the cloud is the same as for the application support, which is generally speaking “current version minus 2”. So, if you happen to be using Macola 10, and the most current version of Macola is 10.7.2, then as we deploy you into the cloud, you need to be on 10.7.2, 10.7.1, or 10.7.0.
a.This is an outstanding opportunity to update to the latest release of your version of Macola, since there will be a test period provided before your final cutover.
a.This is an excellent opportunity to upgrade to Macola 10, maintaining your on-premise system for production purposes, and training, testing etc. on the Cloud servers until you are ready to make the final cutover.
a. The minimum number of users is 3. There is no limit on the maximum number of users.
a.As the number of users grows, we monitor the demand on the system and deploy additional load balancing servers to insure optimal performance.
a. The primary data center is located at Switch, Las Vegas (www.Switch.com). Backup data centers are in Irvine, CA, Los Angeles, CA Austin, TX and an East coast location (coming soon).
a. Yes, this service is available at extra cost. Your entire system can be replicated at the secondary data center, with data being replicated in near real time.
a. The service is very fast, with no difference noted between cloud access and your on-premise system. This is due to the use of Solid State Drives on the equipment at the data center, as well as the fastest possible internet upload speeds from the data center.
a. Generally speaking, for a smaller office, a T-1 (3.0 megabits) or better internet connection is recommended. Larger offices, with 10-20 people, should consider 10-megabit service or better.
a. Overseas access is not an issue.
a. Minimum term is one year.
a. We provide administrative access to your SQL data for purposes of custom report writing, queries, etc.
a. Your data will be returned to you immediately at the conclusion of your service, and any backups remaining on our system will be deleted.
a. New users can be added within 1-2 hours upon request. There is a $150 charge for adding new users (no charge for deletes).
a. As soon as you notify Attivo of a termination, we immediately revoke their system credentials. There is only one set of credentials that provides access to all resources, so terminated employees will not longer have any access to your system.
a. Yes, we can provide Two Factor Authentication to further secure your systems.
a. Backups occur in two different ways. First, complete server images are made daily, which are maintained for a fourteen (14) day rotation. Secondly, all data files, both SQL data and data stored in various network folders, are backed up separately on a daily basis and stored at a separate cloud service and maintained for a thirty (30) day rotation. Incremental SQL Transaction Log backups are created on an hourly basis and maintained on this same retention as well.
a. Yes, we can provide a service at a small additional cost that will send a backup of your data via internet on a schedule so that you will have a local copy of your data.
a. Test servers can be made available at a small additional charge for a period of time for purposes of development, testing updates, validation, etc.
a. Your Macola application software is supported directly by ECi. In some cases, you may contact Attivo first, thinking it is a problem with the Cloud services. In that case, we will inform ECi and let them know that there is an application issue that needs to be addressed on your behalf. We will let you know that the issue has been forwarded to ECi on your behalf.
a. Your Cloud service is supported on a 24/7 basis to insure 99% uptime. User administration (add, delete users), changes in user access, publishing of new applications and other such matters can be handled during weekdays from 8 AM Eastern to 9 PM Eastern.
a. All Macola add-ons are supported and can be installed on the cloud servers in the same way that they can be installed on a Local Area Network.
a. Yes. Hand-held scanners for the WiSys WMS operate via Wi-Fi, which communicates through Access Points positioned throughout the facility. These Access Points are part of your Local Area Network which is connected to the Internet.
a. Yes. However, since Macola WMS operations using RF technology, there still needs to be a local RF Server and a Polling Server within the Local Area Network.
a. Although it can be done, we do not recommend deploying CAD systems on the Cloud due to the large size of CAD design files and potential latency resulting from transport of those files.
a. Yes. It will be a published application and made available to those persons that you identify as requiring access to the Crystal Reports Designer.
a. Yes. We will provide administrative access to SQL Server Management Studio.
a. Any equipment in use at your office, such as any workstations or file servers must be on a supported operation system that which is still receiving security patches from the developer. For example, Windows XP is no longer supported by Microsoft, and Windows 7 will not be supported after January 2020. This equipment many NOT be used for access to the Cloud systems.
a. No. Printers should be connected to your Local Area Network and have an IP Address, or in the case of a home office, a printer that is plugged directly into a router. Inexpensive USB printers will not work consistently on the Cloud.
a. Yes, just let us know what kind of storage space will be required and we will create file storage space with a “mapped drive” just like a local file server. These file folders can also have security applied to permit or deny access to specific persons.
a. You will receive a monthly recap of all activity, performance levels, updates performed and more to provide insight on the performance and activity levels of your Cloud system.