Alerts & Workflow for Sage, formerly KnowledgeSync

The right information – sent to the right people, at the right time, via the right device – is critical to the success of your organization. Emailing an invoice to a client when they place an order. Faxing a purchase order to a supplier when stock runs low. Scheduling a sales rep to follow-up with a prospect who hasn’t been contacted. Or taking an incoming email and creating a support ticket. Alerts and Workflow for Sage automates these processes – across your organization – as the industry’s leading Business Activity Monitoring solution.

Business Activity Monitoring benefits all parts of an organization; as such, Alerts and Workflow for Sage formerly KnowledgeSync has always been designed as an enterprise-class application.

Sales staff may depend on Alerts and Workflow for Sage to keep them on top of pending sales opportunities; while at the same time an organization’s accounting department may rely on Alerts and Workflow for Sage to automatically send invoices and statements to clients, while simultaneously notifying staff about clients whose payments are overdue.

Customer Service organizations utilize Alerts and Workflow for Sage for everything from call escalation to the creation of support tickets from incoming email messages. And a company’s Human Resources department counts on Alerts and Workflow for Sage to alert them to such items as excessive overtime and the status of potential new hires that require review and approval.

And Alerts and Workflow for Sage is just as invaluable to manufacturers who use it to monitor job delays, material availability, and budgetary overruns, as it is to a marketing department, who use it to automate email campaigns, track response status, and deliver requested product information.

Using the industry-standard Microsoft SQL Server database system, a multi-tiered client/server architecture, and more alert delivery methods than any other Alerting solution, Alerts and Workflow for Sage is the one solution organizations need for all their business activity monitoring needs.

What does Endorsed by Sage mean?

A solution that is “endorsed by Sage” is one that has been selected above all others by Sage to provide a specific area of add-on functionality. An endorsed solution is one that has gone through a rigorous evaluation and selection process by Sage. It is a product that is developed in parallel with Sage’s own solutions, is certified to work with Sage’s latest releases, and is from an organization that meets Sage’s requirement of delivering an “exceptional customer experience”. An endorsed solution is one that you can trust.