Attivo’s Proven 5-Step Process: The Secret to Hassle-Free Implementation

We’ve all heard the horror stories, and perhaps you’ve lived through a software implementation nightmare yourself. Missed deadlines, scope creep, budget overruns, lost time, unmet expectations, to name a few. Fortunately, it doesn’t have to be that way. The Attivo Group’s proven 5-step software system implementation process makes the entire experience easy and hassle-free for you.

Assess

A thorough assessment of your current and projected needs is always the first step in our planning and design process:

What are your unique business needs?
What are the human elements of your requirements?
What problems are keeping you up at night?
How can your underlying processes be optimized and then automated to achieve more efficient results?
Which software products will best meet your needs?
And much more

Design

Based on our analysis we will determine how people, methods and computer technology can best be used to meet your needs. Then, we will plan and design all aspects of your software system:

Overall Architecture — The software applications and information flow that your system will need.
Configuration — System personalization, problem solving, process redesign and development of any customizations required.
Forms and Reports Design — Customized to meet your needs and match the look and feel of your corporate branding.
Data Conversion — We’ll identify data conversion opportunities and extract the data into Excel, so you can “scrub” the data and ready it for import into your new system.

Train

A critical element of a successful implementation is user training. Your customized training plan will include:

Pre-Recorded Training — You’ll get 24/7 access to web-enabled training resources, to help you get up to speed in the shortest time possible.
Hands-On Training — Customized one-on-one training prepares your team for go-live, and answers any questions they may have.

Test

Before going live we’ll guide you through a “pilot test.” This practice exercise is designed to ensure a smooth transition to your new software system. Using a subset of your actual data, we’ll complete an in-depth system test by simulating a day in the life of your business.

Support

When it’s time to go live The Attivo Group will physically be at your site, making sure everything goes smoothly from start to finish. Once the system is implemented you’ll appreciate our:

On-Going Support - You can count on The Attivo Group to be there when you need technical support, additional training, problem solving, custom reporting, etc.
On-Line Portal - Log on to our customer portal to access training guides, documentation of your system (such as system set up and disaster recovery documents), status reports for service requests and more.