The Attivo Blog

If you are dissatisfied with the performance and look of the native Indented BOM Report, Attivo has available an external report that will resolve the look and performance issues. The report uses a combination of SQL stored procedures and Crystal Reports. For more information , call us at 949-253-9639 or contact us.

Comprehensive Help Technical support has a lot more to do with just an error message on the screen. When it comes to supporting Accounting and ERP systems, when you call for help, the last thing you need to hear is "that's not covered under technical support".  Why not have a support plan that will address all of the day to day needs that come up?   While a support line can't be effective at major implementation efforts, if managed well, it sure can improve your productivity.  At Attivo, we've developed a plan called "Full Value Support".  It not only covers error correction, but all of the "how to" questions, user refresher training, assistance with custom report writing, and other small budget tasks that every company needs.  A quarterly budget is mutually agreed upon for the quarter, and if the entire budget isn't used, the unused portion becomes "rollover minutes". The Customer Portal Makes it Work To keep it as affordable as possible, each customer receives access to a comprehensive online support portal, where all of their system information and documentation is stored.  The portal also provides access to helpful how-to documents, training guides, release notes, etc. to allow as much self-service as possible.  You can also log support requests using the portal, which comes in handy for late-night or non-critical requests, which provides a confirmation email to you, and immediately notifies our entire technical staff as well.  Response Time and Feedback are Critical Response time is critical, since a "system down" condition can't wait.  Regardless, no one should have to waste their time trying to log a support incident or request help.   Call Attivo during business hours, and you get a live person 99% of the time.  I've always said that if you're going to provide support, you should answer the phone!   When an issue takes a little while to resolve (some could take hours, days or even weeks), periodic feedback is provided to update status on the issue.  This lets you know that we haven't forgotten about your issue.  Not every issue gets resolved on the spot, and status is often equally important as resolution. Not getting this kind of support from your provider?  Show them this blog post.  Let them know that you have alternatives!