The Attivo Group will get your system implemented - on time and within budget. Realize increased efficiencies, lower costs and improve profits. As trusted advisors for distributors, manufacturers and service providers, we will help you improve and automate your business processes.
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07-17-2015 / Using Event Manager to Ensure Vendor Delivery Dates
07-15-2015 / 5 Signs its Time to Replace Your ERP System
07-08-2015 / 3 Tips To Keeping an ERP Project On Budget
06-30-2015 / 7 Things to Know Before Implementing ERP
06-29-2015 / 3 Ways to Automate Your Supply Chain Processes
06-25-2015 / Customizable Workspaces Key to Shop Floor Success
06-22-2015 / What is Cloud Hosting TCO and How to Calculate It
06-17-2015 / Automating Workflows in Exact Macola 10
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As recently as 5 years ago less than 33% of the population
was using a smarthphone. Today, flip phones are practically relics than can
only be found in a museum. That is the pace with which technology moves. We’re seeing a similar explosion in cloud
computing, especially as it relates to modern business. More and more companies are moving to cloud
based applications, and the manufacturing and distribution industries are
If you are currently considering moving to a cloud hosted ERP system there are a lot of factors that need to be taken into consideration. One thing that is rarely thought of ahead of time is who is responsible when something breaks?
Not All Hosting Partners are Created Equally
There are hundreds of hosting providers out there. There are Fortune 500 level companies like Rackspace and Amazon that provide brand recognition. You might work closely with a local IT company that offers a more personal touch. But brand recognition or personal touch really shouldn’t be the primary selling point when deciding on a hosting partner. Familiarity with your application should be the top priority. Does my hosting partner understand the complexities of the IT infrastructure required to run my applications correctly? If something breaks do they have the technical expertise to support my software? If not, how does there support team work with my software support resource? These are the questions that you need to ask when choosing a hosting partner.
What Happens When Things Break?
In a utopian world, you could install software and then never think about it again. But in the real world, things occasional break or stop working in the way you expect them too. If you are in a hosted environment with disparate technical support resources, what is most likely to happen is finger pointing rather than problem solving. Your software support team will likely try to blame the hosting partner for any bugs or glitches and vice versa. And while you’re going back and forth with them, your company is losing productivity and money.
Find a hosting partner that is familiar with your ERP software and accompanying applications. Having one point of contact for technical support will help shift focus from finding blame to focusing on solutions when things go wrong.
ERP software is complex to implement and maintain and it’s too important to your business to entrust with someone who isn’t familiar with what it takes to keep that software running at peak levels. For more information on cloud hosting or how to choose a hosting partner you can call The Attivo Group at 877-428-8486 orcontact us here.
If you’ve been tuning into the news, you’ve probably heard about the hack of the popular “dating” website, Ashely Madison. Whether or not you believe this is karma working just as it should (Ashley Madison catered specifically to married individuals looking to cheat on their spouses) there are some very real lessons to be learned from this data breach.
We’ve talked at length in the past about the importance of being PCI compliant, and a company’s potential financial liability should they be the victim of a cyber-attack. In the case of Ashely Madison, 37 million users not only had the personal profiles stolen, but all of their personal and financial data was stolen as well. Should the hackers follow through on their threats and make Ashley Madison’s database public, the company will be liable for what could amount to hundreds of millions of dollars in identity theft and other financial lawsuits.
How Can You Protect Yourself
Ashley Madison’s biggest mistake, and there are several of them, was that all customer data was retained and stored in their database. While this makes billing a lot easier, it also presents a goldmine for data thieves. A fully PCI compliant credit card processing solution can just about eliminate all risk. Solutions like Ebiz Charge can integrate with a number of ERP solutions. Some using Exact Macola 10 can process credit cards directly within their ERP system, but unlike other solutions, no customer data is stored on your in house servers. Instead, customer data is stored offsite and is “tokenized”.
This tokenization takes customer security to a new level. First off, all customer information removed from your servers (eliminating your liability risk). When it comes time to process a credit card payment a key code associated with your customer’s data is sent to the offsite database. That triggers Ebiz charge to process a payment on the associated card. That is also known as a token, and eliminates the need to pass customer data back and forth. Taking things even another step further, the Ebiz charge will only process payment requests for your customers if those requests come from your IP address.
Over the past few years there have been several extremely high profile hacking incidents at big box retailers and online services. If you are storing any customer information on your internal servers, you can be a potential target for a data attack, and ultimately be liable of any damages done. To learn how you can better protect yourself and your customers from such attacks you can call The Attivo Group at 877-428-8486 or contact us here.
Managing your supply chain, both upstream and downstream, is vital to maintaining lean manufacturing processes. Exact Macola 10 utilizes Event Manager to automate workflow management, helping you to better communicate with your suppliers and serve your customers. One such way that Event Manager can help your business is through ensuring the delivery dates from your vendors. This is a vital piece of any manufacturing puzzle, as late shipments can throw off shop floor scheduling, sales processing and order delivery.
How to Set Up
The first thing that you need to do is set up Event Manager to email all of your suppliers a fixed number of days before your purchase order due date. You can set this date based on your specific requirement. In the email you are asking for confirmation of their ship date or promised delivery date. When those emails are sent, Event Manager can also set up a corresponding workflow request for your purchasing manager. As the confirmation emails come in, your purchasing manager can clear those workflows, and update delivery dates when necessary. This also provides your purchasing agent greater visibility, allowing them to follow up with unresponsive suppliers via phone call.
Why this is Important
By automating confirmation requests, you have a greater likelihood of maintaining accurate delivery dates in your system. Your purchasing agent is spending less time trying to track down suppliers and can use that time in more productive ways. You also have an audit trail of the responsiveness of suppliers and promised delivery dates vs. actual delivery dates. This allows you to “grade” your suppliers over time, and make changes to your supply chain if necessary. Most importantly though, having an accurate accounting of when materials will be on hand will allow you to more efficiently schedule jobs and provide more realistic promised delivery dates to your own customers. This ultimately improves customer satisfaction.
Sending out automated emails might seem like a small thing on the surface, but understanding the chain reaction that can create, and how it can impact your bottom line provides some insight to how valuable of a tool Event Manager can be when utilized in Exact Macola 10. If you like to find out more about how to take advantage of the tools in your ERP software you can call The Attivo Group at 877-428-8486 or contact us here.
ERP systems aren't cheap, and not many companies are
scrambling to buy new ones (plus go through the extensive ERP implementation
process) before the old one has kicked the bucket. So, how can you be sure that
the old ERP system is indeed ready to be replaced with a shiny new one? Here
are five questions to determine when to say goodbye.
Newer members of the
workforce are used to the information age.
They are connected to their mobile devices, use apps for everything and
expect their software applications to have modern looking interfaces and be user
friendly. Outdated systems could be seen as a negative factor for potential new
employees looking to work with cutting edge technology. If you are having difficulty attracting new
talent to your organization, it might be because your systems are dated.
Have you heard some horror stories
involving companies that go overwhelmingly over budget and time limits when
implementing and customizing an ERP system? If so, you might be reluctant to
take on such a project, but this shouldn't be the case. ERP software is
incredibly powerful, and can benefit your profits and customer service
tremendously. There are ways to keep setup and customization costs within
budget and time constraints, you just have to be careful about planning the
process from the start. Here is how you do it: